Hotel Management Resume Example & Writing Tips [2023]

This is a resume for an accomplished executive with a prestigious career in hotel management. This professional has worked at high-end hotels and has an impressive list of achievements. The writer used hybrid resume, placing all their accomplishments on page one before the experience section. This is a common way to accentuate a career with such incredible results.  The writer still chose to bullet point a few accomplishments in bullet points under their experience.

Combination / Hybrid

Hospitality

Alternate job titles: Hotel Director, Hospitality Manager, Director of Hospitality, Resort Manager

Image of Hotel Management Resume

hotel general manager hospitality director
hotel general manager hospitality resume Page 2

Hospitality

Executive

Associates Degree

Hotel Management Resume Example Introduction

Executive Summary for Hotel Management Resume

Accomplished and top-performing director with experience of over 15 years in directing all facets of hotel management, stimulating maximum levels of guest service and satisfaction, elevating profit margins, reducing operating expenses, and leading profit and loss operations in high growth and established corporate environments. Accelerated record of optimizing hotel performance, receiving numerous awards throughout career tenure, and leading all operational and fiscal activities. Demonstrated proficiency in fostering staff performance, delivering high-level customer services, attracting global customers, and aggressively enhancing hotel productivity. Demonstrated expertise in meeting and exceeding targets, leading cross-functional teams, identifying areas for growth, and streamlining processes. A diligent leader and resourceful team builder with robust skills in dealing effectively with all levels of organization, customers, and internal and external stakeholders.

Resume Statements & Sentences

Duties & Responsibilities

Attain optimal outcomes by devising and executing progressive operational SOP’s, training and incentive programs and delivering profitable consultancy services to management.

Maintained delivery of robust flow-thru annually by decreasing expenses by $1M and formulating and executing cost-effective strategies. Transformed residential building component administration to 3rd party administrator and directed RevPar Index leader in the market delivering 150+.

Ensured world-class opening of Trump International Rio De Janeiro by overseeing all operations, such as monitoring operations, instructing staff on best working practices, and maintaining comfortable environment.

Coordinated 1100 units with hybrid building model, such as +689 residential component, casino, retail space, office space, 369 unit condo hotel, (5) F&B Outlets, and 21K sq. ft. of meeting space.

Directed operational leadership of two Resorts, such as Oceanside Hotel Resort, Riviera Sands and Sunset Bay Hotel Resort.

Served as Territory Manager for all business development in the Americas for Miami Hotel Group properties including resorts in Acapulco and The Virgin Islands.

Accomplishments

  • Earned top-level customer service scores within the Hilton Brand by providing personalized customer services and meeting and training staff on efficient delivery of customer services.
  • Amplified associate loyalty index from 78% in 2014 to 91% in 2017 by delivering remarkable support and services.
  • Earned certificate of excellence TripAdvisor “Top 25 Hotels in Panama” 2017 Condé Nast Reader’s Choice Awards “#3 Top Fifteen Hotels in the Caribbean & Central America” 2017 by enhancing hotel performance.
  • Propelled total revenues by 32% at Oceanside Hotel Resort and by 111% at Banyan Tree Cabo Marques in 24 months by leveraging successful business opportunities and generating new business leads.
  • Generated GOP by 5,400+% at Sunset Bay Hotel Resort and by 50% at Oceanside Hotel Resort in 24 months by delivering high-level customers services, offering better booking experience, and selling hotel products.
  • Accomplished highest internal audit and HR audit scores within the region by improving company existing process and recruiting highly skilled staff members.
  • Maximized market share from 106 REVPAR index in 2005 to 145 in 2010 by serving as a REVPAR Index leader. Achieved Hilton’s all green award in 2007 through realizing an all-green scorecard.
  • Accomplished actualized REVPAR growth of 11.5% for 2012 against 2011 by decreasing cancellation rate and executing different pricing strategies.
  • Realized year on year total revenue growth of 10% by increasing social media awareness and implementing revenue-generating strategies.

Areas of Expertise

Hotel Management Job Skills

  • Hotel Operations Management
  • Revenue & Profit Optimization
  • Business Development & Growth
  • Customer Service Hotel Management
  • Process & Performance Improvement
  • Cost Minimization & Control
  • Finance & Budget Optimization

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