The Customer Service Representative job description is for the professional job seeker that oversees customer inquiries and complaints through various communication channels such as phone, email, or chat. They must possess good communication skills, both verbal and written, to ensure that customer concerns are addressed effectively. They must also have a strong understanding of company policies and procedures to provide accurate information to customers. The role requires the ability to multitask and manage time efficiently to provide timely responses and solutions to customer issues. Additionally, Customer Service Representatives must be patient, empathetic, and have a positive attitude to ensure customer satisfaction and maintain the company’s reputation.
Alternate job titles:
Customer Representative, Customer Success Representative, Customer Relationship Manager