Customer Service Manager

This resume example for Customer Service Manager begins with a summary of Billy’s applicable qualifications.

Brief statements outlining specific situations resolved in this role are listed next in a section titled “Complaint Resolution”.

His professional experience follows with his current position as a Customer Service Manager.

To detail this position, the location and dates of employment are listed with the job title.  A short paragraph outlines the scope of the job requirements.

An extensive list of bullet points follow, describing his specific duties in more detail.

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Customer Service Manager Resume Example

Customer Service Manager Resume

Manager Summary

  • Customer Service Manager with experience in building productive customer-focused teams committed to achieving outstanding customer service standards.
  • Excellent planning, interpersonal, and organizational skills with proven ability to ensure strong team approach and attainment of maximum performance levels and productivity in a challenging environment.

Customer Service Experience Statements

  • Created customer service email scripts used across the company to interact with customers.
  • Developed customer service representative training manual.
  • Answered an average 50+ calls per day from consumers and customers related to orders, product inquiries, and order/shipping issues.
  • Achieved 97% average customer satisfaction rating, surpassing team goal by 12%.
  • Pioneered development of improved system for following up with unsatisfied customers, reducing customer churn by 6%
  • Manage the appropriate help and advice to customers and lead a team of customer service staff.
  • Manage the receipt and processing of all consumer calls, emails, letters, face-to-face and warranty issues related to products assuring customer satisfaction.
  • Train team to deliver a high standard of customer service.
  • Analyze data to determine the level of customer service your organization is providing
  • Handle any customer complaints or any major incidents, such as a safety issue or a customer being taken ill.
  • Keep accurate records of discussions or correspondence with customers
  • Investigate and solve customers’ difficulties, which may be complex or long-standing problems that have been passed on by customer service assistants
  • Created new and modified existing customer service procedures, policies and standards for your department
  • Keep customer/consumer information (including routing guides and/or packing instructions as well as pricing) updated in Oracle.
  • Advise on the research and review of all claims related to pricing, inventory and invoice discrepancies and short-payments.

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