Quality Control Resume Example & Writing Tips [2023]

This individual has a diverse background with their initial position in IT and software development and most recent position in quality control for human resources processes and procedures.  This resume targets the quality control and compliance aspect of their work history.



Alternate job titles: Continuous Improvement Manager, Quality Consultant, Learning Consultant

Image of Quality Control Resume

00012 quality control resume example


Mid Level

Bachelors Degree

Quality Control Resume Example Introduction

Short Summary for Quality Control Resume

Learning, Compliance and Continuous Improvement professional with expertise in design, development, standardization, and delivery across global IT Software Solutions, Airline, and HR teams. In-depth knowledge of quality process improvement, performance metrics, and applications within the HR context. Proven international technical training instructor for customers, executives, and international businesses worldwide.

Resume Statements & Sentences

Duties & Responsibilities

  • Provided HR Solutions and identified opportunities for operational growth and customer excellence.  Case indexing, case documentation articles, records management, video training, and instructor led modules for HR agents.
  • Involved with all aspects of planning, needs analysis and requirements gathering, solution design, maintenance, curriculum/learning pathways and evaluation of e-learning solutions.



  • Implementation of new HR Quality Check and Audit process standards for global HR teams.
  • Accountable for ensuring transactional work is compliant with internal procedures as well as regulatory and statutory standards.
  • Collaborates with global teams to deliver simple and agile HR processes that leverage technology to assess performance monitoring, identify cost savings and efficiencies.
  • Assists HRIT in establishing agile approach for implementing and maintaining the quality management system in ServiceNow.
  • Delivers Standard Operating Procedures (SOP) training, DC system training and quality control and process improvement training on HR information to global leadership teams.
  • Creates Quality Control and Audit criteria for reports, identifies audit trends, gaps and risks for high impact HR cases in the US to improve on the overall employee experience.
  • Improves audit standards, types and guidelines for usage.
  • Measures the accuracy and data integrity of HR Quality Checks, provides management processes for data reporting and recommendations for specialized audit procedures.
  • Consulted and partnered with client business units for enhancing workplace performance in support of business and operational goals.
  • Developed innovative solutions for high priority airline projects and functional areas including Technical Operations, Legal Compliance Certification, Flight Service training programs, Flight Operations Dispatcher training programs, Ramp/Cabin Services, IT, Environmental and Safety learning development programs.
  • Implemented and managed all learning development audit processes for the airline.
  • Managed the end-to-end client engagement to ensure expected outcomes were aligned with business drivers that were realistic, achievable and measurable.
  • Performed project activities to communicate responsibilities, timelines, and deliverables.

Areas of Expertise

Quality Control Job Skills

Technical Skills

Advanced Microsoft Office Skills (Word, Excel, Power Point, Schedule, Project, Forms, Visio and Outlook)

Macro media and Adobe products (Captivate, Camtasia, Flash, Snag it, Photoshop and Dreamweaver) SharePoint, Taleo