Cover letter for customer service representative with job experience in retail and electronics. This cover letter works well for a general cover letter and can be very good for customer relationship, inside sales, store managers or restaurant employees.
The cover letter uses a general introduction where the job seeker is contacting the hiring manager looking for a position in customer service. This is not a cover letter that is in response to a specific job posting.
The introduction takes the approach of letting the employer know their track record and success. The body of the cover letter provides a brief description of their 11 years of customer service experience.
The last 2 statements in the 2nd paragraph highlight their achievements. For example, the job seeker notes that they achieved perfect customer service grades for 48 straight months.
The closing paragraph demonstrates interest and lets the employer know they are interested in an interview and invites the manager to contact them
Customer Service Cover Letter Writing
Employers that hire customer service professionals need to know that they can handle clients quickly, efficiently and with great service. Customer service is usually about solving problems a manager does not want to handle. So if you can deal with customers, fix their problems and even make them happy about products / services, your manager will be grateful. The cover letter needs to convey to the hiring manager that you can master this aspect of the job.
Achievements may not always be easy to quantify, but still try to let the employer know that you can save cost and improve business. If previous jobs included a quota then put that in the cover letter. If you have experience with inside sales, then make sure to pinpoint this fact. In the least, let the employer know that your work resulted in a large number of content customers. If you had no complaints from customers then that in itself is an achievement worth noting.