Waitress Job Description

The waitress job description can be use used to help create statements for a resume. A waitress is responsible for taking customers’ orders, serving food and beverages, and ensuring a pleasant dining experience. They greet guests with a warm smile and guide them to their tables, providing them with menus and answering any questions they may have.

The waitress carefully listens to each customer’s request, writing down their order accurately and relaying it to the kitchen staff. They skillfully deliver the prepared meals and drinks to the appropriate tables, ensuring that each dish is presented beautifully and promptly. Throughout the meal, the waitress attentively checks on customers, refilling their glasses and offering additional assistance if needed. They handle the bill payment process efficiently and courteously, making sure to thank customers for their patronage as they leave.

Alternate job titles:

Server, Food service attendant, Dining room attendant, Food and beverage server, Hospitality associate, Food server, Table service professional

Common Job Duties - Waitress

Statements of Responsibility

– Greeting and seating guests
– Taking food and drink orders
– Memorizing daily specials and menu items
– Answering questions about the menu
– Recommending food and drink options to customers
– Ensuring tables are set and clean before seating guests
– Serving food and drinks to customers
– Checking in with customers to ensure satisfaction
– Refilling drinks as needed
– Clearing dishes and resetting tables
– Handling cash and credit card transactions
– Collaborating with kitchen and bar staff to ensure smooth service
– Communicating customer orders accurately to the kitchen
– Addressing any customer complaints or concerns
– Upselling additional food and drink items
– Assisting with food preparation and plating when necessary
– Monitoring and restocking supplies (e.g., napkins, condiments)
– Cleaning and sanitizing work areas, including tables, chairs, and floors
– Collaborating with other waitstaff to provide efficient service
– Adhering to food safety and hygiene regulations
– Assisting with opening and closing duties
– Ensuring proper storage of leftover food and beverages
– Providing excellent customer service at all times
– Attending staff meetings and trainings as required
– Being knowledgeable about restaurant policies and procedures
– Maintaining a professional appearance and demeanor
– Adapting to changes in the menu or restaurant layout
– Participating in promotional activities or events
– Following instructions from management or supervisors
– Working as part of a team to achieve overall restaurant goals

Common Job Skills - Waitress Job Description

Statements of Expertise

– Excellent customer service skills
– Strong communication and interpersonal skills
– Ability to multitask and work in a fast-paced environment
– Attention to detail and accuracy in taking orders
– Knowledge of food and beverage menus
– Ability to handle difficult or demanding customers with patience and professionalism
– Ability to work well in a team and collaborate with other staff members
– Basic math skills for handling payments and making change
– Ability to stand for long periods of time and handle physical demands of the job
– Knowledge of health and safety regulations in the food service industry
– Ability to memorize and recall orders accurately
– Strong problem-solving skills to address customer complaints or issues
– Ability to upsell and promote additional menu items or specials
– Time management skills to ensure efficient service and timely delivery of orders
– Ability to maintain a clean and organized work area
– Flexibility to work varying shifts, including nights, weekends, and holidays.

Waitress Job Requirements

Experience Required

– Excellent customer service skills
– Strong communication and interpersonal skills
– Ability to multitask and work in a fast-paced environment
– Knowledge of food and beverage menus
– Ability to take orders accurately and efficiently
– Basic math skills for handling cash and making change
– Ability to stand for long periods of time and carry heavy trays
– Flexibility to work evenings, weekends, and holidays
– Prior experience as a waitress, preferably 1-2 years