Customer Service Job Description

The customer service job description can be helpful to anyone building a resume for a job that requires client contact as most skills will be similar.  A job in customer service requires one to possess exceptional communication skills and patience. The role involves addressing customer inquiries, complaints, and feedback. Customer service representatives are expected to provide accurate information, resolve issues in a timely manner and ensure customer satisfaction. They must possess the ability to remain calm and professional while handling difficult situations. Additionally, customer service representatives must have a good understanding of the company’s products and services in order to provide the best possible assistance to customers. The job requires attention to detail and the ability to multitask in a fast-paced environment. The customer service responsibilities are generalized statements that some individuals may have performed in the customer service profession.


Alternate job titles:

Customer Representative, Customer Success Representative, Customer Relationship Manager, Client Service Manager

Common Job Duties - Customer Service

Statements of Responsibility

– Answering and responding to customer inquiries via phone, email, or chat
– Providing information about products or services
– Processing orders, forms, and applications
– Addressing and resolving customer complaints or concerns
– Managing customer accounts and maintaining customer records
– Conducting customer satisfaction surveys and providing feedback to management
– Collaborating with other departments to ensure timely and accurate resolution of customer issues
– Upselling or cross-selling products or services to customers
– Educating customers on product usage or troubleshooting common issues
– Keeping up-to-date with product knowledge and industry trends
– Managing and resolving escalated customer issues in a timely manner
– Providing support to customers during product launches or promotions
– Providing after-sales support to ensure customer satisfaction and retention
– Maintaining a positive, empathetic, and professional attitude towards customers at all times
– Ensuring compliance with company policies and procedures
– Identifying and escalating issues to the appropriate department or manager
– Assisting with training new customer service representatives
– Maintaining a high level of accuracy and attention to detail when processing customer requests
– Continuously improving the customer service experience by identifying areas for improvement
– Analyzing customer feedback and providing recommendations for improvements to management
– Developing and maintaining positive relationships with customers
– Monitoring and responding to customer reviews on social media and other review sites
– Collaborating with marketing and sales teams to develop customer-centric strategies
– Maintaining a strong understanding of the competitive landscape and industry trends
– Participating in ongoing professional development and training opportunities to stay up-to-date with best practices and industry standards.

Common Job Skills - Customer Service Job Description

Statements of Expertise

– Strong communication and negotiation skills
– Detail oriented and works with a high degree of accuracy
– Ability to multitask
– Handles confidential financial and personal information appropriately
– Ability to tactfully handle stressful and difficult situations
– Possess strong problem-solving skills

Customer Service Job Requirements

Experience Required

– Excellent communication skills (oral and written)
– Ability to resolve customer complaints and issues effectively
– Strong problem-solving skills
– Attention to detail and accuracy
– Ability to work in a fast-paced environment
– Years of experience and college degree requirements may vary based on the company and industry.

Customer Service Jobs - Who Employs?

Description of Company

Any company that provides products or services to customers may employ a Customer Service Representative. This includes companies in industries such as retail, telecommunications, hospitality, healthcare, financial services, and many more.

All Job Descriptions